Corporate Return & Policy
Return and exchange periodsIf you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from RESTOPRO Outlet, RESTOPRO Promotional Events, Midwest and Regional venues, Atlantic / Pacific Sales, Atlantic / Pacific Sales Outlet, Restopro Design Center, Restopro Education and Restopro Business.Client Member status Standard Elite members RESTOPRO® Elite Plus members Most products 3 days 15 days 30 days Activatable Devices* 3 days 15 days 30 days *Activatable Devices are devices capable of being activated and include back-up systems, protective devices Restocking fees ALL items have a restocking fee: returned by a customer, including RESTOPRO® Elite and RESTOPRO® Elite Plus customers. (See below for details) Products Returns fee : Activatable and electronic devices $75 Includes: includes Electrical or electronic equipment, monitoring devices, electric equipment, recovery systems, premium devices, and special-order products ( Product must be New, Unopened, and Unused, the Box must be in New Condition Received or it will invalidate return privileges) All other merchandise the fee is 15% of the items original sale purchase pric Final sale and Nonreturnable items: All Final Sale and Promotional Venue merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content, RestoPro Gift Cards and prepaid cards (including third-party gift cards), home standby generators, memberships, completed services, plumbing items, wellness products, opened kits, opened consumable items, hazardous items, including test kits, batteries, cleaning agents, oils, fuel, filters, cleaners. Condition: Items need to be returned in a new condition, and not installed or set up, Items that are damaged, unsanitary, dented, scratched, or deformed and opened or missing major contents will be denied a return. RestoPro Apparel- must not be worn or laundered, and its original tags must be attached for us to accept a return. How to return an item: Gather the purchases you want to return, along with the original contents and packaging.
You may return any qualifying item, or purchased Item on RESTROPRO.Com, Restopro Media platform, or Restopro Special Event Venue by contacting customer service immediately via email at firstname.lastname@example.org. Note: Credit card processing fees are nonrefundable after end of day / same day processing. For faster return processing, please include your packing slip (if you received one, or a copy of the Ereciept), your paper receipt, or copy of the credit card / statement used to make your purchase, and a copy of a valid photo ID.
Use our Return Label: After Contacting Customer service you will receive a free pick up coupon or a shipping label for your return, Put the return label on the package and take it to an US Post Office location and ship it to us during your return period, (parcel post dates will be accepted if clearly marked on the package).Some exclusions apply How to Get Credit or return on a major Item/appliance: We want you to be satisfied with your purchase from us. Before you accept delivery of your item, please inspect it. If any issue exists, you may refuse either the pick up or delivery. Once you have accepted delivery (or if you brought the item home yourself), you have 3 days to contact us regarding defects, damage or other issues. PLEASE DO NOT CONTACT THE STORE or VENUE: RESTOPRO offers a quick and easy return process for qualifying items, or services. Simply email from any computer, Tablet or Smart phone. Emails should be immediately Sent: Requesting Return Processing to: email@example.com and note in the reference field either “return or service requested” EXCHANGES: In Most Cases RestoPro offers immediate exchange of stocked items, We request a reasonable time to order an replacement item if necessary. SERVICES: clients experiencing any questions or concerns are requested to immediately contact our care team, notify our customer service team via email within the qualifying timelines, installed products or services, experiencing any issue, must be reported within a 3 days window of the date of the items delivery, installation byour team, or within 24 hours of the date of service- to report any issue to our service team. We will immediately reply to the concern and offer direction. (Failure to follow the prescribed process will invalidate the return or claim and offer no remidy). RESTOPRO Wants Everyone to be Satisfied, even with a difficult product or purchase, after following the prescribed processes, (We could offer RestroPro Credit / RestoPro Bucks, RestoPro Merchandise and Exchanges- less any applicable restocking, fees, processing, etc).