Corporate Return & Policy
Lifetime Satisfaction Mold Free Assurance Warranty
After the work is completed and certificate of Satisfaction is attested, RESTOPRO offers a Class First Lifetime warranty, Such warranty dictates that the condition of the initial cause of loss was terminated, and conditions, and enviormental conditions, within such area has not changed, must remain stable and dry. Should corrective measures be required to retreat or stabilize a condition, provider will discuss available options, and could if warranted to correct the enviormental change, carry a nominal fee.
RESTOPRO WARRANTY
As a Home Depot and Lowes Authorized material provider, RESTOPRO offers Full extension of all warrantys for materials often increased form 30 day warranty to one ful year, if products are new and unused, and or handled at the discression of such provider. (See agreement for specifics)
Materials and OnHand Stock: Defined as stocked items, and or vendor products provided to the client are known as commonly stocked local inventory, Material availability and expectations may need to be tempered at time of natural disasters, as availability and high demand of stock affects local resources in any such event. Sourced material and Vendor locations are dictated: as nearest location to the project and are items limited to immediate on hand stock (POS). Standard or stocked material would not include special order or custom ordered materials, and or materials sourced outside a one hour window from the loss location.
RESTOPRO will accomodate special order materials: Defined as materials selected or secured in non demand periods, and or outside national event declorations and or during emergency recovery programs, or months preceding a natural event. All Materials must be special ordered by the client at the local store, such ordering policies are specific to each afforded vendor and outside our perview and are limited to supplier specifics, pick up and delivery of special order material requires POS/POL fees.
RESTOPRO Timeline of completion: Restopro is an Emergency provider and as such offers onsite lifeline support, often in times of natural events and catestrophic events, RESTOPRO offers assurance that work will commence and continue thru completion in a reasonable timeline, must accomodate OSHA standards, and normal time off specifics dictated by the department of labor in specific states.
Client intervention or dictation of timelines in recovery programs or Natural Events puts undue demand and stress on the staff, and or contractors and jeprordizes the final results, product, and completion timelines. If in such case additional demand is placed on staff, vendors or production no such warranty can be extended, and additional fees will be applied to achieve additional overtime, limititations or obsticles implied by the clients special demands.
Natural event recovery, and Emergency Services: can not be associated to "Normal and customary Beliefs" or timelines of production and has its own unique completion timeline, clients must temper expectations and beliefs in these unique times or circumstances. The client must take an active role in participation, and recovery, accomodate the production scheduel, and work with a designer to forsee schedueling obsticles, make prescheduled selections and have them ready to go when required. Special orders or Special requests must be pre paid at the time of request or order. Special selections or Sourcing and chasing for special materials or out of stock materials in vendor locations will involve associated location and POS fees, Warranty on special order will be limited to such vendors policy.
Return and exchange periodsIf you want to return or exchange your purchase, please know that the time period begins the day you receive your product and applies to new, clearance, open-box, refurbished and pre-owned products. This policy applies to purchases from RESTOPRO Outlet, RESTOPRO Promotional Events, Midwest and Regional venues, Atlantic / Pacific Sales, Atlantic / Pacific Sales Outlet, Restopro Design Center, Restopro Education and Restopro Business.Client Member status Standard Elite members RESTOPRO® Elite Plus members Most products 3 days 15 days 30 days Activatable Devices* 3 days 15 days 30 days *Activatable Devices are devices capable of being activated and include back-up systems, protective devices
Restocking fees
ALL items have a restocking fee: returned by a customer, including RESTOPRO® Elite and RESTOPRO® Elite Plus customers. (See below for details)
Products Returns fee : Activatable and electronic devices $75 Includes: includes Electrical or electronic equipment, monitoring devices, electric equipment, recovery systems, premium devices, and special-order products ( Product must be New, Unopened, and Unused, the Box must be in New Condition Received or it will invalidate return privileges) All other merchandise the fee is 15% of the items original sale purchase pric
Final sale and Nonreturnable items: All Final Sale and Promotional Venue merchandise cannot be returned. Other nonreturnable purchases include custom orders, personalized orders, non-subscription digital content, RestoPro Gift Cards and prepaid cards (including third-party gift cards), home standby generators, memberships, completed services, plumbing items, wellness products, opened kits, opened consumable items, hazardous items, including test kits, batteries, cleaning agents, oils, fuel, filters, cleaners.
Condition: Items need to be returned in a new condition, and not installed or set up, Items that are damaged, unsanitary, dented, scratched, or deformed and opened or missing major contents will be denied a return. RestoPro Apparel- must not be worn or laundered, and its original tags must be attached for us to accept a return.
How to return an item: Gather the purchases you want to return, along with the original contents and packaging.
You may return any qualifying item, or purchased Item on RESTROPRO.Com, Restopro Media platform, or Restopro Special Event Venue by contacting customer service immediately via email at mrmitigation@outlook.com. Note: Credit card processing fees are nonrefundable after end of day / same day processing. For faster return processing, please include your packing slip (if you received one, or a copy of the Ereciept), your paper receipt, or copy of the credit card / statement used to make your purchase, and a copy of a valid photo ID.
Use our Return Label: After Contacting Customer service you will receive a free pick up coupon or a shipping label for your return, Put the return label on the package and take it to an US Post Office location and ship it to us during your return period, (parcel post dates will be accepted if clearly marked on the package).Some exclusions apply How to Get Credit or return on a major Item/appliance: We want you to be satisfied with your purchase from us. Before you accept delivery of your item, please inspect it. If any issue exists, you may refuse either the pick up or delivery. Once you have accepted delivery (or if you brought the item home yourself), you have 3 days to contact us regarding defects, damage or other issues. PLEASE DO NOT CONTACT THE STORE or VENUE: RESTOPRO offers a quick and easy return process for qualifying items, or services. Simply email from any computer, Tablet or Smart phone. Emails should be immediately Sent: Requesting Return Processing to: mrmitigation@outlook.com and note in the reference field either “return or service requested” EXCHANGES: In Most Cases RestoPro offers immediate exchange of stocked items, We request a reasonable time to order an replacement item if necessary. SERVICES: clients experiencing any questions or concerns are requested to immediately contact our care team, notify our customer service team via email within the qualifying timelines, installed products or services, experiencing any issue, must be reported within a 3 days window of the date of the items delivery, installation byour team, or within 24 hours of the date of service- to report any issue to our service team. We will immediately reply to the concern and offer direction. (Failure to follow the prescribed process will invalidate the return or claim and offer no remidy). RESTOPRO Wants Everyone to be Satisfied, even with a difficult product or purchase, after following the prescribed processes, (We could offer RestroPro Credit / RestoPro Bucks, RestoPro Merchandise and Exchanges- less any applicable restocking, fees, processing, etc). Negotiating Billing/Scope of Service Disclaimer As part of the Restopro Claim Resolution process: it should be noted that mandatory parameters for any discussion are noted below. “The claim is between the client and your carrier, not the service provider”. As a Servicing provider we work from the Adjusters scope of repair, their scope can be tempered by the coverage limit and or degree of their line of sight examination at the time of their inspection. (See the multi-page Work Authorization for negotiating or resolving issues with the scope of repair provided and or Claims Adjusters Handbook for their performance. It is recommended to understand the AWI work agreement and the standards set forth for the client in their scope of performance). Additional details are available on our website at www.restropro.com It will additionally recap financing, corporate policy, hurricane metrics, carrier performance, service limitations. As part of the review, audit and negotiation process: Recapping the claim with the appropriate service and or claim view is important however needs to be performed in a timely manner, and must adhere to the minimum metric values of the Xactimate pricing platform, limits assigned by the Adjuster (including prescribed cost, per unit, per item, per layer or panel and will be recapped with provisions of adding waste, material bundling specifics and delivery and set up associated costs, O&P, and conditions of labor, demand and overhead at the time) and is additionally required on all unit metrics and could increase or decrease the value of service provided when reviewed however, as the adjusters scope defines the minimum metrics of the associated service, additional items recapped in review may be discovered (missing or omitted) if or when the claim value exceeds the coverage limits, such overages must be incurred by the client. Content Handling and Clearing: are associated into categories assigning value both Coverage A Dwelling, and Coverage B Content. Should content be involved Movement and Clearing of the associated items is required. Any items the client wishes to retain or salvage must be removed from the affected areas by the client, Additional manpower may or may not be provided by the carrier, any associated fees to clear the area or structure of items deemed within the proximity or impact zone must be directed to the claims adjuster for assigned content handling, processing and reimbursement, Provider will recap this service, the client will bring forth associated claims to the adjuster for associated reimbursement. Structural drying: is affiliated to ALL water loss or flood claims, and perthe IICECC and w013098 structural drying bulletins however is not fully realized until services are incurred (All moist, wet or damp, and food items must be removed and cleared to perform such service). Per Fema and IICRC structural drying documents will be submitted to dictateactual costs to properly clear, clean and dry the structure. Service Area: As the adjuster specifies the minimum elevation of servicer, as the water line prescribes the minimum elevation of impact, wicking and structural components affiliated to the service of thestructure often extend into and above the area of removal well above the water line. Any components or service associated or extension of impact must be directed to the adjuster for additional reimbursement. Liability: Per the Written agreement provider can not be held responsible for items missing in the adjusters’ scope of repair, or implied by others without evaluating the adjusters scope of repair or (associated to dismantling, hidden fasteners, continuous materials)original installation, as such missing or inoperable items originating or participating in any aspect of the recovery service, and or into or around the impact zone are frequently excluded from the adjuster’s scope of repair and must be added as either an additional expense or repair. Any claims of damage must be reported within 90 days from the date of service. (See work agreement for additional Details of notification). Provider responsibility: Provider is not responsible for items not disclosed in the adjusters scope of repair and service, It is the adjusters responsibility to review the site on more than one occasion to recap, reinspect or dictate direction for the service provider, failure to provide same will fall upon the client. The scope is required, Provider will not and cannot do the job for the adjuster however, when requested will assist in recapping the scope of repair required to provide clarity as to the damaged layers discovered. Normal and Customary: Carriers like to tout normal and customary as a routien way of evading additioanl costs incurred of performance and or inclusions which they fail to grasp or comprehend however, provider is not responsible for the view in which the carrier may view a claim. Provider works in real time and in an RCV format, and in a 3d plane after walls or surfaces are opened up. Costs related to projects are defined in the Xactimate white pages and are defined within the software as embedded lime item descriptions, provider may at tis discression adjust or modify these costs to allign to real time or actual costs of teh assigned project (Alligning all aspects of incurred costs including, labor, drive time, location, complexity of site, special requests, site limitations, opertions of code or local authority, and carriers have a responsibility to disclose of discuss ANY special limitation in which teh file may be viewed, Provider holds no warranty as to an improperly viewed or written claim, Any aspect of teh details needed to provide guidance on an associated file can not and will not be negotiated after the fact if not opoenly disclosed or put in writing p[rior to start of work, as teh scope of service must be inclusive to all conditions of the work being requested to be performed, and or provided or performed. It is the adjusters responsibility to reinspect the claim as necessary, details toward construction must rely on professionals whom uunderstand assembly, disassembly and finish detail, Third party views or assessments of a project if not viewed onsite nor in person will not be accepted. Sketches: Room details may differ dependent on the point o measure, thickness of materials, instrument of measure, etc. It is the company’s policy to use the county assessors’ documents to establish the basic footprint of the site. Adjusters measure for proximity and payment of a claim from such point of view, as such it is often necessary to align the documents to the local authority of the county assessor and or use the adjuster’s scope to delineate a functional resolve, AWI Restopro has no authority to guarantee the adjuster measures the site correctly however, uses the functional documents within the file audit process, and will specify the indices missing to unitize the additional costs for functional services incurred. Third Party: Provider cannot participate in third party conversations or agree to terms or limits of service when not directly involved. It is theclients responsibility to provide written direction, or manage the progression of service. Often items are discovered or noted missing. “This provider holds no crystal ball” on what is behind walls outside “line of sight” and or operational after any event. Should the adjuster fail to recap or provide an accurate scope of repair, and or nor participate in conversations with this provider, and or not directed by the client, attended or participate in active discussions, nor received written notice within the terms of the written agreement, provider will hold no liability. Contractors: Provider offers no warranty of performance by outside contractors, should an issue occur, client has a limited time to provide a written explanation as to what has occurred and affords the provider the opportunity to correct, amend or seek an alternate course of repair, (See written agreement page two and three for additional details). Additional work Requirements: Should additional work be required to amend or support additional repairs, should the repair be provided within the impact zone or range of service required to perform, additional fees for service must be provided by the client to support Any such requirement/this provider offers no warranty as to missing, required, or mandated repair to any area within the scope of repair. Performance: Service provider offers not warranty as to timeline of service, See written work agreement for derails. (Work is performed in an organic manner, and in such progression). Client Performance: Clients are responsible for the timely discussions by and between the assigned adjuster, responsible for introducing the provider to the adjuster and assuming the alignment of the adjuster to the provider’s progression of service. Should the client involve themselves in any aspect of service, directs others to the site, and or allows additional providers onsite slowing work, or taking their attention from work (Such fees may be billed to offset lost production) Should the adjuster fail to communicate with the provider, per the written agreement, the client is responsible for making up the difference of omitted items required, and reimburse the provider outside the value of the statement of loss, scope of repair valuations. Review Period: Per the written agreement clients are afforded an opportunity to review the providers invoice with the adjuster, documents are provided Per the IICRC to support structural drying requirements and progression once initiated, Adjuster has a to thier clients to look at and assess a property correctly and within the context to teh specific storm, disaster, or event, allow for special funds to address teh unique condition. (Xactimate is a valuation program which uses "Day Claim Valuations" to assess a condition, not a decloration or national event, nor a condition outside of a normal low priority event. It is both the adjusters responsibility and that of the clients, discuss, accept and provide ANY and All relevant information surronding thier claim to the provider, Provider does not assign benefits rather that is the role of teh adjuster, however clients are not allowed to redirect payments prescribed for providers, reassign valuation outside the xacxtimate platform, nor make such claims outside the adjusters scope of service or estimate to direct the progression of services provided, Adjusters and clients must accept a;; requests of teh provideer and allign any concerns to the adjuster for reimbursment. Adjuster must review all documents, reimburse for any concerns cor coverage A, Coverage B content, and or within any and all open and or available policies involved, including material contact Ex (clearing, cleaning, storage or salvage etc.), and assist provider in processing the associated costs, should the fees exceed the prescribed allowances, client must reimburse the provider outside the associated costs provided by the carrier under coverage A and B of the afforded policies.
You may return any qualifying item, or purchased Item on RESTROPRO.Com, Restopro Media platform, or Restopro Special Event Venue by contacting customer service immediately via email at mrmitigation@outlook.com. Note: Credit card processing fees are nonrefundable after end of day / same day processing. For faster return processing, please include your packing slip (if you received one, or a copy of the Ereciept), your paper receipt, or copy of the credit card / statement used to make your purchase, and a copy of a valid photo ID.
Use our Return Label: After Contacting Customer service you will receive a free pick up coupon or a shipping label for your return, Put the return label on the package and take it to an US Post Office location and ship it to us during your return period, (parcel post dates will be accepted if clearly marked on the package).Some exclusions apply How to Get Credit or return on a major Item/appliance: We want you to be satisfied with your purchase from us. Before you accept delivery of your item, please inspect it. If any issue exists, you may refuse either the pick up or delivery. Once you have accepted delivery (or if you brought the item home yourself), you have 3 days to contact us regarding defects, damage or other issues. PLEASE DO NOT CONTACT THE STORE or VENUE: RESTOPRO offers a quick and easy return process for qualifying items, or services. Simply email from any computer, Tablet or Smart phone. Emails should be immediately Sent: Requesting Return Processing to: mrmitigation@outlook.com and note in the reference field either “return or service requested” EXCHANGES: In Most Cases RestoPro offers immediate exchange of stocked items, We request a reasonable time to order an replacement item if necessary. SERVICES: clients experiencing any questions or concerns are requested to immediately contact our care team, notify our customer service team via email within the qualifying timelines, installed products or services, experiencing any issue, must be reported within a 3 days window of the date of the items delivery, installation byour team, or within 24 hours of the date of service- to report any issue to our service team. We will immediately reply to the concern and offer direction. (Failure to follow the prescribed process will invalidate the return or claim and offer no remidy). RESTOPRO Wants Everyone to be Satisfied, even with a difficult product or purchase, after following the prescribed processes, (We could offer RestroPro Credit / RestoPro Bucks, RestoPro Merchandise and Exchanges- less any applicable restocking, fees, processing, etc). Negotiating Billing/Scope of Service Disclaimer As part of the Restopro Claim Resolution process: it should be noted that mandatory parameters for any discussion are noted below. “The claim is between the client and your carrier, not the service provider”. As a Servicing provider we work from the Adjusters scope of repair, their scope can be tempered by the coverage limit and or degree of their line of sight examination at the time of their inspection. (See the multi-page Work Authorization for negotiating or resolving issues with the scope of repair provided and or Claims Adjusters Handbook for their performance. It is recommended to understand the AWI work agreement and the standards set forth for the client in their scope of performance). Additional details are available on our website at www.restropro.com It will additionally recap financing, corporate policy, hurricane metrics, carrier performance, service limitations. As part of the review, audit and negotiation process: Recapping the claim with the appropriate service and or claim view is important however needs to be performed in a timely manner, and must adhere to the minimum metric values of the Xactimate pricing platform, limits assigned by the Adjuster (including prescribed cost, per unit, per item, per layer or panel and will be recapped with provisions of adding waste, material bundling specifics and delivery and set up associated costs, O&P, and conditions of labor, demand and overhead at the time) and is additionally required on all unit metrics and could increase or decrease the value of service provided when reviewed however, as the adjusters scope defines the minimum metrics of the associated service, additional items recapped in review may be discovered (missing or omitted) if or when the claim value exceeds the coverage limits, such overages must be incurred by the client. Content Handling and Clearing: are associated into categories assigning value both Coverage A Dwelling, and Coverage B Content. Should content be involved Movement and Clearing of the associated items is required. Any items the client wishes to retain or salvage must be removed from the affected areas by the client, Additional manpower may or may not be provided by the carrier, any associated fees to clear the area or structure of items deemed within the proximity or impact zone must be directed to the claims adjuster for assigned content handling, processing and reimbursement, Provider will recap this service, the client will bring forth associated claims to the adjuster for associated reimbursement. Structural drying: is affiliated to ALL water loss or flood claims, and perthe IICECC and w013098 structural drying bulletins however is not fully realized until services are incurred (All moist, wet or damp, and food items must be removed and cleared to perform such service). Per Fema and IICRC structural drying documents will be submitted to dictateactual costs to properly clear, clean and dry the structure. Service Area: As the adjuster specifies the minimum elevation of servicer, as the water line prescribes the minimum elevation of impact, wicking and structural components affiliated to the service of thestructure often extend into and above the area of removal well above the water line. Any components or service associated or extension of impact must be directed to the adjuster for additional reimbursement. Liability: Per the Written agreement provider can not be held responsible for items missing in the adjusters’ scope of repair, or implied by others without evaluating the adjusters scope of repair or (associated to dismantling, hidden fasteners, continuous materials)original installation, as such missing or inoperable items originating or participating in any aspect of the recovery service, and or into or around the impact zone are frequently excluded from the adjuster’s scope of repair and must be added as either an additional expense or repair. Any claims of damage must be reported within 90 days from the date of service. (See work agreement for additional Details of notification). Provider responsibility: Provider is not responsible for items not disclosed in the adjusters scope of repair and service, It is the adjusters responsibility to review the site on more than one occasion to recap, reinspect or dictate direction for the service provider, failure to provide same will fall upon the client. The scope is required, Provider will not and cannot do the job for the adjuster however, when requested will assist in recapping the scope of repair required to provide clarity as to the damaged layers discovered. Normal and Customary: Carriers like to tout normal and customary as a routien way of evading additioanl costs incurred of performance and or inclusions which they fail to grasp or comprehend however, provider is not responsible for the view in which the carrier may view a claim. Provider works in real time and in an RCV format, and in a 3d plane after walls or surfaces are opened up. Costs related to projects are defined in the Xactimate white pages and are defined within the software as embedded lime item descriptions, provider may at tis discression adjust or modify these costs to allign to real time or actual costs of teh assigned project (Alligning all aspects of incurred costs including, labor, drive time, location, complexity of site, special requests, site limitations, opertions of code or local authority, and carriers have a responsibility to disclose of discuss ANY special limitation in which teh file may be viewed, Provider holds no warranty as to an improperly viewed or written claim, Any aspect of teh details needed to provide guidance on an associated file can not and will not be negotiated after the fact if not opoenly disclosed or put in writing p[rior to start of work, as teh scope of service must be inclusive to all conditions of the work being requested to be performed, and or provided or performed. It is the adjusters responsibility to reinspect the claim as necessary, details toward construction must rely on professionals whom uunderstand assembly, disassembly and finish detail, Third party views or assessments of a project if not viewed onsite nor in person will not be accepted. Sketches: Room details may differ dependent on the point o measure, thickness of materials, instrument of measure, etc. It is the company’s policy to use the county assessors’ documents to establish the basic footprint of the site. Adjusters measure for proximity and payment of a claim from such point of view, as such it is often necessary to align the documents to the local authority of the county assessor and or use the adjuster’s scope to delineate a functional resolve, AWI Restopro has no authority to guarantee the adjuster measures the site correctly however, uses the functional documents within the file audit process, and will specify the indices missing to unitize the additional costs for functional services incurred. Third Party: Provider cannot participate in third party conversations or agree to terms or limits of service when not directly involved. It is theclients responsibility to provide written direction, or manage the progression of service. Often items are discovered or noted missing. “This provider holds no crystal ball” on what is behind walls outside “line of sight” and or operational after any event. Should the adjuster fail to recap or provide an accurate scope of repair, and or nor participate in conversations with this provider, and or not directed by the client, attended or participate in active discussions, nor received written notice within the terms of the written agreement, provider will hold no liability. Contractors: Provider offers no warranty of performance by outside contractors, should an issue occur, client has a limited time to provide a written explanation as to what has occurred and affords the provider the opportunity to correct, amend or seek an alternate course of repair, (See written agreement page two and three for additional details). Additional work Requirements: Should additional work be required to amend or support additional repairs, should the repair be provided within the impact zone or range of service required to perform, additional fees for service must be provided by the client to support Any such requirement/this provider offers no warranty as to missing, required, or mandated repair to any area within the scope of repair. Performance: Service provider offers not warranty as to timeline of service, See written work agreement for derails. (Work is performed in an organic manner, and in such progression). Client Performance: Clients are responsible for the timely discussions by and between the assigned adjuster, responsible for introducing the provider to the adjuster and assuming the alignment of the adjuster to the provider’s progression of service. Should the client involve themselves in any aspect of service, directs others to the site, and or allows additional providers onsite slowing work, or taking their attention from work (Such fees may be billed to offset lost production) Should the adjuster fail to communicate with the provider, per the written agreement, the client is responsible for making up the difference of omitted items required, and reimburse the provider outside the value of the statement of loss, scope of repair valuations. Review Period: Per the written agreement clients are afforded an opportunity to review the providers invoice with the adjuster, documents are provided Per the IICRC to support structural drying requirements and progression once initiated, Adjuster has a to thier clients to look at and assess a property correctly and within the context to teh specific storm, disaster, or event, allow for special funds to address teh unique condition. (Xactimate is a valuation program which uses "Day Claim Valuations" to assess a condition, not a decloration or national event, nor a condition outside of a normal low priority event. It is both the adjusters responsibility and that of the clients, discuss, accept and provide ANY and All relevant information surronding thier claim to the provider, Provider does not assign benefits rather that is the role of teh adjuster, however clients are not allowed to redirect payments prescribed for providers, reassign valuation outside the xacxtimate platform, nor make such claims outside the adjusters scope of service or estimate to direct the progression of services provided, Adjusters and clients must accept a;; requests of teh provideer and allign any concerns to the adjuster for reimbursment. Adjuster must review all documents, reimburse for any concerns cor coverage A, Coverage B content, and or within any and all open and or available policies involved, including material contact Ex (clearing, cleaning, storage or salvage etc.), and assist provider in processing the associated costs, should the fees exceed the prescribed allowances, client must reimburse the provider outside the associated costs provided by the carrier under coverage A and B of the afforded policies.